Shipping policy
Thank you for shopping at Mascotia!
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times Once your order has been processed, estimated delivery times are:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Free Shipping Free shipping is available on orders that meet the minimum order threshold displayed at checkout.
Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at support@mascotia.store within 7 days of the expected delivery date.
Contact Us For any shipping questions, reach us at support@mascotia.store. We respond within 24-48 business hours.
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